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Sales & returns policy

4All-Ventures BV
Larumsebrugweg 210, 2440 Geel, België
Company number / VAT: BE 0771.490.785
E-mail: [email protected]

Last updated: 1 June 2026

Important — please read this policy carefully before ordering. By placing an order you confirm that you have read and accepted this Sales & Returns Policy. Returns are handled exclusively according to the conditions and procedure described below. Shipments that do not meet these conditions are refused or result in a reduced refund.

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1. Scope

This policy applies to all orders placed through our web shop, by both consumers and professional buyers. By placing an order you enter into a binding agreement with 4All-Ventures BV and fully accept these terms.

2. Prices and payment

  • All prices are stated in euros (€) and include 21% VAT, unless expressly stated otherwise.
  • Shipping costs are calculated separately and shown to you before the final confirmation of your order.
  • Payment is processed via our secure payment partner. The order is only processed after receipt of full payment.
  • After a successful payment you receive a confirmation by e-mail. Keep this e-mail as proof of purchase.

3. Delivery

  • Orders are shipped after receipt of full payment.
  • We endeavour to ship orders within a reasonable period. Stated delivery times are indicative and not binding, subject to mandatory statutory provisions.
  • The risk of loss or damage passes at the moment you (or a third party designated by you) take physical possession of the goods.
  • An incorrectly provided delivery address is the buyer's responsibility. Any additional costs arising from this are charged to the buyer.

4. Right of withdrawal (14 days)

As a consumer you have a statutory right of withdrawal of 14 calendar days. This period begins on the day you (or a third party designated by you) take physical possession of the goods.

To exercise your right of withdrawal, you must:

  1. Notify us of your intention to withdraw expressly and in good time via the online return form on our website, within the 14-day period;
  2. Await a confirmation and return instructions from us before returning the goods;
  3. Then return the goods without undue delay and no later than within 14 calendar days of your notification.

Returns that reach us without prior notification via the return form, or outside the stated periods, are not accepted.

5. Conditions a return must meet

To qualify for a refund, the returned item must be returned in a condition that allows resale without any diminution in value. Specifically, this means that the goods:

  • are returned complete, undamaged and in the original, undamaged packaging;
  • bear all original labels, tags and seals, intact and not removed;
  • show no trace of use beyond a normal, careful inspection such as would be possible in a physical store.

Every item is thoroughly inspected on receipt. We expressly point out that you are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The following circumstances lead to a diminution in value that is deducted in whole or in part from the refund, and may where applicable concern the entire purchase price if the item is thereby no longer saleable as new:

  • wearing, use or washing marks of any kind;
  • odours (including perspiration, perfume, smoke, detergent);
  • stains, discolouration, pilling, damage or deformation;
  • missing, damaged or removed labels, tags or seals;
  • missing or damaged original packaging.

An item may only be tried on as is customary in a store. Actually wearing, using, washing or personalising an item goes beyond a normal inspection and leads to the deduction stated above.

6. Excluded from the right of withdrawal

The right of withdrawal does not apply to:

  • personalised items, including items made to your specifications or clearly intended for a specific person (for example shirts bearing a name, number, badge or other printing of choice). Such items cannot be returned or refunded, except in the event of a defect;
  • items that were sealed for reasons of hygiene or health protection and whose seal was broken after delivery.

7. Return costs and risk

  • The direct costs of returning the goods are borne entirely by the buyer.
  • The risk of the return shipment lies with the buyer. We recommend shipping with tracking and proof of dispatch. Goods lost or damaged during the return shipment are at the buyer's expense.
  • Unstamped or insufficiently stamped returns are refused.

8. Refund

  • After receipt of the returned goods, these are inspected by us.
  • Following approval of the inspection, we refund the amount due, where applicable reduced by the diminished value established in accordance with Article 5.
  • The refund is made using the same means of payment with which you carried out the original transaction, unless expressly agreed otherwise.
  • In accordance with the law, we may withhold the refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.
  • The shipping costs of the original delivery are not refunded if only part of the order is returned.

9. Defects and legal guarantee

  • Without prejudice to the above, as a consumer you enjoy the legal guarantee in accordance with Belgian law.
  • If an item is defective or does not correspond to your order, please report this as soon as possible to [email protected], stating your order number and a description (preferably with photos) of the defect.
  • In the event of a valid defect, we shall, at our option and within the legal possibilities, provide repair, replacement or a refund.

10. Return procedure — summary

  1. Report your return via the online return form on our website, within 14 calendar days of receipt.
  2. Await our confirmation and return instructions.
  3. Pack the goods carefully, complete and with all labels, in the original packaging.
  4. Ship the goods at your own cost and risk, with tracking, within 14 calendar days of your notification.
  5. After receipt and inspection you will receive a message about the refund.

11. Contact

For any questions about your order, a return or a defect, you can contact us via:

4All-Ventures BV
E-mail: [email protected]
Company number / VAT: BE 0771.490.785
Larumsebrugweg 210, 2440 Geel, België

Register a return ›

This policy does not affect the mandatory rights you enjoy as a consumer under Belgian law and the law of the European Union.